“ To define, ideate and redesign the Digiyatra government-made app, simplifying its user interface and incorporating additional features. “
Design Process
Empathize
Define
Ideate
Prototype
Test
The problem statement
Travelers faces significant challenges during air travel includes last minute issues such as flight delays, cancellations, baggage misplace and many more . Additionally there is a lack of unified platform exacerbates communication gaps and hindering timely updates.
Why
Empathy Map
User Persona
User Journey Map
Comparative Analysis
Emirates goes beyond with a door-to-door service, allowing passengers to check in their baggage from their location, providing a seamless and convenient travel experience.
Mobile app and website feature flight booking, mobile check-in, in-flight entertainment, and loyalty program integration.
Features :
Emirates is a global airline based in Dubai, offering services to destinations worldwide. The airline provides a comprehensive range of services through its mobile app and website.
Emirates
Primarily focused on improving domestic air travel efficiency in India.
DigiYatra leverages technologies like bio-metric authentication for a smooth and secure passenger experience
Features :
Indian initiative digitizing air travel with biometric authentication, reducing paperwork, and streamlining domestic journeys for enhanced efficiency.
DigiYatra
Enhancing air travel
Common ground and challenges shared by passengers, pilots, and cabin crew for better understanding and improve overall user experience for air travelers.
Common Problems
During these research phase, I also tried to understand;
Communication challenges: Varied instances of dissatisfaction arise due to unclear communication regarding flight delays, cancellations, or changes in schedule.
Luggage Issues: Instances of delayed or overlooked loading.
Centralized Itinerary Management: The hurdles posed by dispersed travel information, from reservations to activities, and the potential for confusion and oversight in trip planning.
Ideation
Idea 1:
For baggage - airline (Air India) drop of service for prior baggage check in from user’s location.
Idea 3:
Loyalty Program: Partner with airline to offer exclusive services and travel credit points that can be used in the end.
Idea 2:
Subscription model for premium services at a nominal rate.
Idea 4:
Hotel Concierge services: if they offer a luggage check in service where they can transport your luggage at airport on your behalf
Information Architecture
Visual Style Guide
Wireframes
Early Sketches & Ideations
DigiYatra
Duration
3 weeks
Role
User Experience & Interface designer
Tool used
Figma, Illustrator, After effects, Photoshop
Major Feature Added
Prior Check in
Enter Details
Confirm Pick-up
Retrospective
Creating an app to tackle air travel challenges was a transformative learning experience. Navigating complexities, from flight disruptions to communication gaps, honed technical skills. The journey emphasized adaptability, user-centric design, and the profound impact technology can have on improving real-world issues. Witnessing positive outcomes underscored the potential for meaningful change in travel experiences.
Screens
khushijain82002@gmail.com
Thanks for stopping by.
Get in touch!
Contact me
Let’s connect
DigiYatra
Duration
3 weeks
Role
User Experience & Interface designer
Tool used
Figma, Illustrator, After effects, Photoshop
“ To define, ideate and redesign the Digiyatra government-made app, simplifying its user interface and incorporating additional features. “
The problem statement
Travelers faces significant challenges during air travel includes last minute issues such as flight delays, cancellations, baggage misplace and many more . Additionally there is a lack of unified platform exacerbates communication gaps and hindering timely updates.
Why
Design Process
Empathize
Define
Ideate
Prototype
Test
Empathy Map
User Persona
User Journey Map
Comparative Analysis
Emirates goes beyond with a door-to-door service, allowing passengers to check in their baggage from their location, providing a seamless and convenient travel experience.
Mobile app and website feature flight booking, mobile check-in, in-flight entertainment, and loyalty program integration.
Features :
Emirates is a global airline based in Dubai, offering services to destinations worldwide. The airline provides a comprehensive range of services through its mobile app and website.
Emirates
Primarily focused on improving domestic air travel efficiency in India.
DigiYatra leverages technologies like bio-metric authentication for a smooth and secure passenger experience
Features :
Indian initiative digitizing air travel with biometric authentication, reducing paperwork, and streamlining domestic journeys for enhanced efficiency.
DigiYatra
Enhancing air travel
Common ground and challenges shared by passengers, pilots, and cabin crew for better understanding and improve overall user experience for air travelers.
Common Problems
During these research phase, I also tried to understand;
Communication challenges: Varied instances of dissatisfaction arise due to unclear communication regarding flight delays, cancellations, or changes in schedule.
Luggage Issues: Instances of delayed or overlooked loading.
Centralized Itinerary Management: Explore the challenges of scattered trip details and the benefits of a centralized approach for efficient and stress-free travel planning.
Information
Architecture
Idea 1:
For baggage - airline (Air India) drop of service for prior baggage check in from user’s location.
Idea 2:
Subscription model for premium services at a nominal rate.
Idea 3:
Loyalty Program: Partner with airline to offer exclusive services and travel credit points that can be used in the end.
Idea 4:
Hotel Concierge services: if they offer a luggage check in service where they can transport your luggage at airport on your behalf
Ideation
Wireframes
Early Sketches & Ideations
Major Feature Added
Prior Check in
Enter Details
Confirm Pick-up
DigiYatra
Duration
3 weeks
Role
User Experience & Interface designer
Tool used
Figma, Illustrator, After effects, Photoshop
Retrospective
Creating an app to tackle air travel challenges was a transformative learning experience. Navigating complexities, from flight disruptions to communication gaps, honed technical skills. The journey emphasized adaptability, user-centric design, and the profound impact technology can have on improving real-world issues. Witnessing positive outcomes underscored the potential for meaningful change in travel experiences.
khushijain82002@gmail.com
Thanks for stopping by.
Get in touch!
Contact me
Let’s connect
“ To define, ideate and redesign the Digiyatra government-made app, simplifying its user interface and incorporating additional features. “
The problem statement
Travelers faces significant challenges during air travel includes last minute issues such as flight delays, cancellations, baggage misplace and many more . Additionally there is a lack of unified platform exacerbates communication gaps and hindering timely updates.
Why
Design Process
Empathize
Define
Ideate
Prototype
Test
Empathy Map
User Persona
User Journey Map
Features :
Indian initiative digitizing air travel with biometric authentication, reducing paperwork, and streamlining domestic journeys for enhanced efficiency.
DigiYatra
Features :
Emirates is a global airline based in Dubai, offering services to destinations worldwide. The airline provides a comprehensive range of services through its mobile app and website
Emirates
Comparative
Analysis
Emirates goes beyond with a door-to-door service, allowing passengers to check in their baggage from their location, providing a seamless and convenient travel experience.
Mobile app and website feature flight booking, mobile check-in, in-flight entertainment, and loyalty program integration.
DigiYatra leverages technologies like bio-metric authentication for a smooth and secure passenger experience
Primarily focused on improving domestic air travel efficiency in India.
Enhancing air travel
Common ground and challenges shared by passengers, pilots, and cabin crew for better understanding and improve overall user experience for air travelers.
Common Problems
During these research phase, I also tried to understand;
Communication challenges: Varied instances of dissatisfaction arise due to unclear communication regarding flight delays, cancellations, or changes in schedule.
Luggage Issues: Instances of delayed or overlooked loading.
Centralized Itinerary Management: Explore the challenges of scattered trip details and the benefits of a centralized approach for efficient and stress-free travel planning.
Ideation
Idea 2:
Subscription model for premium services at a nominal rate.
Idea 3:
Loyalty Program: Partner with airline to offer exclusive services and travel credit points that can be used in the end.
Idea 4:
Hotel Concierge services: if they offer a luggage check in service where they can transport your luggage at airport on your behalf
Idea 1:
For baggage - airline (Air India) drop of service for prior baggage check in from user’s location.
Information
Architecture
Visual Style Guide
Wire-frames
Early Sketches & Ideations
Major Feature
Added
Prior Check in
Enter Details
Confirm Pick-up
Retrospective
Creating an app to tackle air travel challenges was a trans-formative learning experience. Navigating complexities, from flight disruptions to communication gaps, honed technical skills. The journey emphasized adaptability, user-centric design, and the profound impact technology can have on improving real-world issues. Witnessing positive outcomes underscored the potential for meaningful change in travel experiences.
khushijain82002@gmail.com
Thanks for stopping by.
Get in touch!
Contact me
Let’s connect
Screens
